1. General
These Terms & Conditions (“Terms”) govern your use of the website
chutneywalas.in (“Website”) and any purchases made through it.
By accessing or using the Website, you agree to be bound by these Terms.
“We”, “us”, and “our” refer to Chutneywalas, operating from:
45/21, Kiran Path, Madhyam Marg Street Moti Path,
Mansarovar, Jaipur (302020), Rajasthan, India.
Phone: +91 9694336035
Email: contact@chutneywalas.in
2. Eligibility & Account
- You must be at least 18 years old to place an order on our Website.
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You are responsible for maintaining the confidentiality of your account details and
for all activities that occur under your account.
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You agree to provide accurate, current, and complete information during registration
and at the time of placing an order.
3. Products, Pricing & Availability
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All products listed on the Website are subject to availability. We reserve the right
to limit quantities or discontinue any product at any time.
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Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless
stated otherwise.
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We may update prices, product information, and offers without prior notice.
The price applicable to your order is the price at the time of order placement.
4. Orders & Acceptance
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When you place an order, you will receive an email/SMS acknowledgement summarising your order.
This acknowledgement is not our acceptance of the order.
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An order is considered accepted only when it is processed and dispatched from our facility.
We may cancel or refuse any order for reasons including, but not limited to,
product unavailability, pricing errors, or suspected fraud.
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We reserve the right to verify your information (including phone number and address)
before processing any order.
5. Payments
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We support online payments through third-party payment gateways (such as Cashfree)
and may also offer Cash on Delivery (COD) in selected locations.
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By choosing online payment, you agree to be bound by the terms and policies of the
respective payment gateway.
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In case of payment failure but order amount being debited from your bank account,
the amount is usually reversed by your bank/payment provider within 5–7 working days.
If not, please contact us along with the transaction reference.
6. Shipping & Delivery
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We currently ship to selected pin codes across India. Availability of delivery
may vary based on your location.
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Estimated dispatch and delivery timelines will be displayed at checkout.
These are indicative and may vary due to courier delays, holidays, or unforeseen events.
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Risk of loss and title for products pass to you upon delivery to your address
as per the shipping details you provide.
7. Returns, Refunds & Cancellations
Our detailed policy on returns, refunds, and cancellations is available on the
Refunds & Cancellations page.
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Due to the nature of our products (food items), returns are limited to specific cases
such as damage in transit, incorrect items, or quality issues as detailed in our policy.
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Refunds, if approved, will be processed to your original payment method wherever possible
or via bank transfer for COD orders.
8. Use of Website
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You agree not to misuse the Website, attempt unauthorized access, or engage in any
activity that disrupts the functioning of the site or associated services.
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You may not use our products or content for any illegal or unauthorized purpose.
9. Intellectual Property
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All content on this Website, including text, graphics, logos, images, and recipes,
is owned by or licensed to Chutneywalas and is protected by applicable copyright
and trademark laws.
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You may not reproduce, distribute, modify, or create derivative works from any content
on the Website without our prior written consent.
10. Limitation of Liability
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While we take utmost care to ensure quality, hygiene, and accurate information,
Chutneywalas will not be liable for any indirect, incidental, or consequential damages
arising from the use of our products or Website.
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Our total liability for any claim arising out of your use of the Website or purchase
of products shall not exceed the amount paid by you for the specific order in question.
11. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on this page,
with the effective date revised accordingly. Continued use of the Website after such changes
constitutes your acceptance of the revised Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
Email: contact@chutneywalas.in
Phone: +91 9694336035
Address: 45/21, Kiran Path, Madhyam Marg Street Moti Path,
Mansarovar, Jaipur (302020), Rajasthan, India